Once you submit your claim, our team reviews all the details carefully and contacts the store to resolve the issue.
Here’s what could happen next:
If the store accepts your claim: We’ll update your order status, and if a refund is involved, it’ll be processed shortly after.
If the store rejects the claim: They’ll explain the reason and provide their evidence. In this case, the order and your payment plan will remain as is.
We’ll keep you updated every step of the way — so no worries!
Our goal is always to reach a fair solution that protects your rights.