I discovered an unknown transaction.
If you receive an email or see a charge linked to MIS Pay that you don’t recognize, report it to us.
Before reporting, check:
• If you are the only person using the account.
• If you accidentally selected MIS Pay at checkout.
• If you received an order confirmation for that charge.
If you believe you’re a victim of identity theft, report it to us directly by contacting Customer Service.
How can I identify phishing attempts?
Phishing is when scammers pretend to be a trusted organization to obtain your personal or financial information. These attempts can come through email, SMS, or phone calls and often include unusual or urgent requests.
To check if a message is legitimate, look for the following signs:
The sender is unknown or not from an official source.
The message includes unusual requests or a sense of urgency.
Suspicious links or attachments are included.
Spelling or grammatical errors appear in the message.
You’re asked to provide sensitive data such as card information or verification codes.
If any of these signs are present, the message may be a phishing attempt.
When in doubt, contact MISpay support and avoid sharing any sensitive information.
How does MISpay protect your data?
At MISpay, we apply strict security standards to ensure your financial and personal information is always protected. Your privacy and security are our priority:
All payment information is processed securely and confidentially.
We do not store or share any financial details with merchants or third parties.
Every transaction is encrypted and completed through secure, trusted protocols.
You can update or change your bank card at any time as long as you have no outstanding payments.
Your account is protected through a passcode and facial/fingerprint authentication when logging into the MISpay app.
We continuously enhance our security systems to provide you with a safe and reliable payment experience.
How can I protect my personal data?
At MISpay, we apply strong security measures to safeguard your personal and financial information. To keep your data secure, we recommend following these guidelines:
Do not share your personal or financial details with unknown or untrusted parties.
Avoid opening links or downloading files from unfamiliar sources.
Safely dispose of any documents containing sensitive information—such as bank statements—when they are no longer needed.
Ensure your passwords and one-time verification codes (OTP) are accessible only to you.
Immediately report and cancel any lost or stolen cards or identification documents.
If you notice any suspicious activity on your MISpay account or lose access to your password, change it right away and notify our support team.
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