Raising a claim with MISpay is simple and takes just a few steps. If you weren’t able to resolve the issue with the store, you can submit a claim directly through your MISpay account:
Log in to your MISpay account.
Go to My Purchases.
Select the order you need help with.
Scroll down and tap Need Help.
Choose the issue you’re facing.
Fill in the details and attach any supporting documents — like photos, receipts, or messages with the store.
Hit Submit, and we’ll take it from there!
Our team will review your request and keep you updated throughout the process.
